Frequently Asked Questions
Everything you need to know about your American Girl experience.
How long will it take for my order to ship?
Standard shipping typically takes 5-10 business days. We also offer expedited shipping options at checkout for those who need their items sooner.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 90 days of purchase for a refund or exchange, provided they are in their original condition.
Can I track the status of my order?
Yes! Once your order ships, you will receive a confirmation email with a tracking number that allows you to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and American Girl Gift Cards.
How do I care for my doll's clothing and accessories?
To keep your items looking their best, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing to prevent damage to delicate fabrics.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.